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Sometimes, wimax connectivity issues are much simpler that they appear or sound. If you got a strong signal, continuous or intermittent on your modem (any modem that is supplied by LTT), and you still can not get connected, then you might have just consumed your monthly 10 Gigabytes entitlement, which will put you on no connectivity status for the rest of the 30 days. Your month does not necessarily start with the calendar month, it starts on the day of a month on which your wimax subscription was activated first time. Mine for example starts on the 11th of each month and ends on the 10th of the next month. To check if you did not exceed the fixed amount of 10 Gigabyte per 30 days, dial 116, select 1 or 2 for languages followed by contact number and PIN number, then select 2 then 2 from the menus to get info about your Gigabyte consumption and also when the 30 days will be over. Since you are there, check also on your overall balance and make sure that you did not run out of credit.
Sometimes, wimax connectivity issues are much simpler that they appear or sound. If you got a strong signal, continuous or intermittent on your modem (any modem that is supplied by LTT), and you still can not get connected, then you might have just consumed your monthly 10 Gigabytes entitlement, which will put you on no connectivity status for the rest of the 30 days. Your month does not necessarily start with the calendar month, it starts on the day of a month on which your wimax subscription was activated first time. Mine for example starts on the 11th of each month and ends on the 10th of the next month. To check if you did not exceed the fixed amount of 10 Gigabyte per 30 days, dial 116, select 1 or 2 for languages followed by contact number and PIN number, then select 2 then 2 from the menus to get info about your Gigabyte consumption and also when the 30 days will be over. Since you are there, check also on your overall balance and make sure that you did not run out of credit.
you should follow LTT twitter http://twitter.com/LibyaTT, they post important events and news that are of great interest for you as a wimax user, these news may not necessarily be posted on LTT website. For example, they posted lately that their technical support line is now 115 so the old technical support land lines are no longer in effect, you can use this number to speak to a service representative and it is very reliable, if this post was not of much help to you then call them on 115 and they will gladly help you out. the 116 line now is dedicated to check on and add credit to your balance .. etc. The old website for wimax is moved to LTT website under Personal > Libya Max, you will get software/firmware updates and to report problems from there.
Note, if you could not dial 116 from your mobile, try 021116, same goes for 115.
Is the firmware on your modem up-to-date?, check that on http://www.ltt.ly/support/download/.
If you are not sure about your wimax service password (not PIN number), reset it to the default password which is your contract number, this is to ensure that your password is correct, later when you connect to the internet you can change it to a fresh password. Dial 116, select 1 or 2 for languages followed by contact number and PIN number, then select 3 then 2 to reset.
Remember that, feedback is important to improve things, so please make sure that you submit feedback (whether it is an issue or suggestion) to LTT, they are doing the best they can to ensure flawless service quality and your feedback will be welcome.
Remember that, feedback is important to improve things, so please make sure that you submit feedback (whether it is an issue or suggestion) to LTT, they are doing the best they can to ensure flawless service quality and your feedback will be welcome.
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